Engage Patients, Empower Staff: Real-World Strategies That Work
THURSDAY | DECEMBER 11TH | 2:00 PM ET
PRESENTED BY:
Meeting the evolving needs of patients, while navigating heavy workloads is no easy feat. Join Ruby Pezanetti, COO of Edward M Kennedy Health Center, as she shares how to reshape the patient journey with the help of Clearwave and Vital Interaction. After successfully reducing lobby bottlenecks, communication noise and patient complexities — Pezanetti shares how to deploy new technology and operationalize it across locations for maximum adoption and efficiency gains. Walk away with practical lessons you can apply to improve your patients’ healthcare journey by empowering staff to embrace change.
Key Takeaways:
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Steps to personalize patient communications and experiences without burdening staff
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How to drop wait times at check-in and navigate walk-ins with ease
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Strategies that ensure staff buy-in and patient adoption of digital tools
SPEAKERS:
Ruby Pezanetti | Chief Operating Officer at Kennedy Community Health
Allison Williams | Solution Consultant at Vital Interaction
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